Refund policy

Return & Refund Policy

Last Updated: [Date]

At Subho Saree Centre, we want you to be completely happy with your purchase. If you receive a damaged, defective, incorrect, or substantially different product, we are here to help.

1. Eligibility for Returns

Products may be eligible for a return if:

  • The item is received damaged or defective.

  • The wrong product, colour, or design has been delivered.

  • The product received is significantly different from what was ordered.

  • The return request is submitted within 4 days of delivery.

Items must be unused, unworn, unwashed, and returned in their original condition with all original packaging, tags, and accessories intact.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without their original packaging or tags.

  • Items damaged due to improper handling or storage.

  • Products for which the return request is made after the eligible return period.

  • Customised or specially made products, unless they arrive damaged or defective.

3. Damaged or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the product

  • Photographs/videos of the packaging

  • A brief description of the issue

Our team will review the request and provide the appropriate resolution.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method used for the purchase.

Depending on your bank or payment provider, the refund may take additional business days to appear in your account.

5. Exchange

Exchange requests may be accepted subject to product availability and the eligibility conditions mentioned above.

If the requested product is unavailable, we may offer an alternative resolution or refund, where applicable.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product delivered by us, Subho Saree Centre will arrange or reimburse the applicable return shipping, subject to verification.

For other return requests, return shipping charges may be borne by the customer.

7. How to Request a Return

To request a return, contact us through our customer support channel with your order number and relevant photographs/videos.

Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]

Please do not ship any product back without receiving return instructions from our team.

8. Cancellation

Orders may be cancelled before they are shipped, subject to our ability to process the cancellation.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process will apply.

9. Important Note

Return and refund requests are subject to inspection and approval by Subho Saree Centre. We reserve the right to reject requests that do not meet the conditions of this policy.

For any questions regarding returns or refunds, please contact our customer support team.

Subho Saree Centre
Timeless Sarees. Thoughtfully Chosen.